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Dec 18 - 2024

Frequently Asked Questions About Atlantis Submarines

Frequently Asked Questions About Atlantis Submarines
Frequently Asked Questions About Atlantis Submarines

Over the course of 3+ decades, we have fielded questions from our valuable guests who come on board to have a one-of-a-kind experience beneath the waters in the land of “flying fish” Barbados.

While we are always at your disposal through e-mail, WhatsApp, or call to address your concerns, this quick guide is another of our approaches to ease your journey with us.

Continue reading as we answer all your questions. 

What happens if the tour slot I want is sold out?

Generally, this doesn’t happen if a preferred slot is booked in advance. However, if you are unable to reserve a desired spot, don’t worry! You can explore alternative time slots on the same or the following day, depending on your feasibility. 

Additionally, a chat box is positioned on our website. You can get instant responses to your booking queries or others from our executives, who are available at your fingertips 24/7. 

Furthermore, you can also try our offline booking method, wherein you have to ring a bell at +1 (246) 436-8929 to discover vacant slots. 

Don’t want to go through the hassle? No problem. 

Just hit the notify button below the slot, and you will receive a pop-up on your device once it is available. 

What should I do if there aren't enough seats for my preferred tour time?

You can click on the chat option on our website and get a prompt solution, or call us to find alternative seats.  

Can I book multiple slots at once if I am unsure of my schedule?

Yes, you can secure different slots at a time and later adjust them at your convenience. However, it is recommended that you check the cancellation policy before making changes.  

Can I change my booking if I need a different tour time?

Certainly! Your comfort is our top priority, and our support team is always by your side to address your concerns. Get in touch with them and find an alternative slot that aligns with your schedule. 

You can also cancel your reserved tour and re-book at your convenient date and time.

How do I know when a tour slot becomes available again?

If your preferred slot is fully booked—online and offline—you can join our waitlist. Tap the“Notify Me” button under the slot and get an alert as soon as it becomes available. 

What types of tours do you offer?

At Atlantis Submarines Barbados, we have two most popular tours: Day Dive and Night Dive. Our professional crew safely takes you to the state-of-the-art submarine, enlightens you about the hidden wonders, and walks you through the remarkable history of marine life and shipwrecks. 

Can I book your tour on a cruise ship?

Absolutely! You can book our tour through the following cruise lines: Disney Cruise Lines, Princess Cruise Lines, Carnival Cruise Lines, Holland America Cruise Lines, or Royal Caribbean Cruise Lines. 

Additionally, saving your spot via cruise lines comes with tons of advantages, such as flexibility, no hidden fees, better time management, and reliability. All in all, it offers a hassle-free experience that you certainly need on your trip. 

Can I upgrade to priority seating on a Day or Night Dive?

Indeed. As long as the seats are available near the pilot cabin, our friendly and professional team can make the necessary adjustments for you to make the most of your time. 

How can I be notified of last-minute cancellations?

Cancellations are a once-in-a-blue-moon event. But if they do happen, don’t worry. Our team will contact you via call or message on your registered mobile number. 

They will keep you in the loop about everything, including information on the refund or the option to reschedule the tour.  

Do you offer a private island tour?

Yes, we do provide a private island tour. Drop an email at bdsres@atlantissubmarines.com or visit our website: www.barbados.atlantissubmarines.com/contact-us to request a quote and get further details. 

Do you have any offers or discounts on the tour?

We have a range of offers and discounts throughout the year for adults and children on Day and Night Dives. Visit our website to check availability and grab the hottest deals on vibrant underwater adventures.  

How deep do you take us in the waters, and what do we see there?

The pilot takes you between 120 and 150 feet beneath the waves, and you get to explore creatures like hawksbill sea turtles, barracudas, Caribbean reef fish, eels, magnificent sunken ships, coral reefs, sponges, and gorgonians.  

How do you track a submersible’s location when it’s underwater?

The area is known to the pilots who have years of transiting over the reefs. GPS coordinates are marked on the plotter that coincides with known points underwater. 

There is constant communication between the surface vessel that follows the sub around, ensuring the area is always clear for the sub. The submersible is clearly visible to the surface officer from approximately 60' underwater, and the pilot also has the option of sending air to the surface to mark the sub's location. 

For the Night Dive, in addition to the day time tracking systems, the submersible's lights are visible at all depths from the surface.

Do you offer a Down & Under Cave combo?

Yes, we offer a Down & Under Cave combo, a spectacular blend of two “not to be missed attractions in Barbados”—Atlantis Submarine and Harrison’s Cave. 

The tour starts by wandering through the colorful underwater world, followed by a tram tour through Harrison's Cave, a treasure trove of stunning stalactites and stalagmites.

How do Atlantis Submarines ensure safety?

We prioritize safety with multiple layers of protection. The submarines undergo maintenance and certification at regular intervals, and they are designed with buoyancy, meaning they will naturally float to the surface when electrical systems fail. There is redundancy in all the critical systems for life support, propulsion, and buoyancy.

Our submarines are operated at a safe depth of 150 feet, and each dive is supervised by a skilled pilot and co-pilot, who are trained to take the vessel to the surface in case of emergencies.

Additionally, the pilots are constantly connected to a surface support boat, and the hatches can be opened once on the surface from the inside without any assistance from the surface crew.

Furthermore, before and after every dive, our professional crew performs routine checks to ensure everything is in optimal condition. 

What is the main feature of Night Dive?

The bright lights are the primary highlight of Night Dive which offers complete visibility. The atmosphere is serene, with fewer fish and only nocturnal creatures are active, hunting for food. 

You might also get an opportunity to witness corals mating or feeding under the celestial drape of darkness, painting a fascinating picture in your heart. 

How can I make a reservation?

You can easily reserve your spot through our online reservation page via WhatsApp, call, or e-mail. Choose the one at your convenience. 

How long is the tour, and how many passengers can board at a time?

Whether you book our Day Dive or Night Dive, the tour lasts for approximately 2 hours, and around 48 passengers can comfortably sit in our modern, fully air-conditioned submarine.

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